Terms & Conditions

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  • A 50% of rate payable on booking at Bass Haven Stay. Banking details will be provided by Bass Haven Stay when booking is confirmed.
  • Bass Haven River Cottage balance to be settled 7 days prior to arrival
  • Bass Haven Camp Sites – Full payment on confirmation.
  • Check in time from 14h00 ; Check out time 10h00
  • Bass Haven Stay’s owners will not be held responsible for any death, injury, loss, or damage of any kind suffered by any person while occupying any of the accommodation facilities at Bass Haven Stay.
  • We are pet friendly. Pets are your responsibility and Bass Haven Stay’s owners will not be held responsible for any death, injury, loss, or damage of any kind suffered by any pet while occupying any of the accommodation facilities at Bass Haven Stay.
  • Persons occupying the cottage and camp sites may not exceed the number of persons indicated upon booking.
  • Please leave the cottage and camp sites reasonable tidy and clean after use.
  • Please keep furniture, fixtures and fittings in the same state of repair and condition as at the beginning of your stay. In the event of any damage to furniture, fixtures or fittings, you may be held liable for the replacement value or repair costs.
  • The use or sale of any illegal substance in the cottage, camp sites or on surrounding property is not permissible.
  • We reserve the right to eject a guest/guests from the cottage or camp sites if they are not conducting themselves in an appropriate and / or acceptable manner.
  • We will not be held liable for any loss, theft or damage of any personal belongings, cash, jewelery and or motor vehicles, however caused, during your stay at the cottage or camp sites.
  • We will not be held responsible or accept any liability or issue any refunds, for occurrences resulting in loss of occupancy or personal injury caused by circumstances outside our reasonable control, such as; faults in the electrical or plumbing installations, the breakdown of domestic appliances, invasion of pests, exceptional weather conditions, flooding etc.
  • We reserve the right to decline accommodation to, or expel, any visitor for conduct, which, in our sole view, is inappropriate to the property, or to the comfort of any other visitor’s.
  • In the unlikely event that we are unable to honor a booking, a full refund of all money paid will be made. We shall not be liable for further compensation.
  • Whilst representations, both verbal and visual are made in good faith, they are only intended to give general guidance as to the character of the accommodation, they do not form part of any agreement with the cottage.
  • You are responsible for your own safety and well-being while in the cottage or at the camp sites. Liability will not be accepted for any injuries sustained on the premises.
  • We will not be held responsible or accept any liability for injury to children, or their well-being while in the cottage or camp sites.
  • You acknowledge that Bass Haven Stay has a river on the property which may be used at your own risk. Children must be under adult supervision at all times.
  • You are responsible for the security of your belongings.